Database Creation and Updating:
The Philippines has emerged as a global leader in the outsourcing industry, second only to where outsourcing was born, India. Reasons why business process outsourcing (BPO) and knowledge process outsourcing (KPO) is thriving includes low cost, quality labor, cheaper operational costs and a deep affinity and connection with Western cultures.
Cost: Let’s face it, the primary goal of every outsourcing plan is to lessen operational costs. Beyond lower wages, Philippines operations incur lower electricity, operations and low real estate costs as well as tax advantages. The Philippines government has implemented investor-friendly laws, special economic zones and nationally upgraded infrastructure to further boost this booming industry.
Manpower: Acquiring skilled and highly educated manpower is always a challenge as domestic talent can be expensive to hire, train and retain. The Philippines, however, is home to a formidable tertiary educated population.
Filipino Cultural Attributes: Filipinos are attuned to Western cultures as a result of the country’s history as a Spanish colony and later as an American territory. This understanding of Western customer sensibilities gives Filipinos an edge in providing exemplary customer service. In addition, Filipinos are known to be naturally polite, cheerful and accommodating. Also, Filipinos are skilled in adjusting their accents and can well-mimic American, British and Australian accents.
Access To A Large Skill Pool: The Philippines produces several thousand English-proficient college graduates every year, offering outsourcing companies with a constant supply of manpower to employ. The emergence of KPO requires professionals such as lawyers, doctors, researchers and writers – with the Philippines providing a consistent stream of quality resources.
Flexibility and Scalability When BPO was first emerging, only large corporations could tap into the large skill pools and capitalize on outsourcing cost savings. Today, across the Philippines including the financial center of Makati, BPO and KPO companies offer scalable and highly flexible services to clients. Agents can work during the same time zone as the clients’ and offer 24/7/365 service. Clients can contract a large team to act as an offshore department or just a few agents to expand an existing division. These flexibility and scalability factors prove favorable especially for small and emerging enterprises.
Like all business decisions, it is important to have a balanced view of the advantages and disadvantages of outsourcing in general, as well as outsourcing in The Philippines. Our management team who are experienced with large global organisations and smaller start-ups and can offer sound perspectives, shared experiences and tailored advice on the positives and challenges.