Articles

Enabling the Philippines to be at the Forefront of the Upcoming KPO Industry

The Philippines has always been an ideal place for a tropical holiday. With its tranquil beaches and magnificent islands, it entices people the world over. Presently, however, the Philippines is no longer considered as just a vacation destination. The country has also become the business process outsourcing (BPO) and knowledge process outsourcing (KPO) destination of [...]

How BPO and KPO Industries will Benefit from the Integrated University Program

Knowledge process outsourcing (KPO) is an up-and-coming industry spawned from business process outsourcing (BPO), which involves outsourcing the organizational processes that do not require serious decision making or does not involve the company’s core competencies. Knowledge process outsourcing, on the other hand, is a higher level of BPO that requires the skill set of specialized [...]

Diversified Career Paths: The Derivative of the Evolving BPO & KPO Industries

The BPO industry in the Philippines is ripe. We’re moving to a KPO age wherein more specialized professionals are needed to help propagate success in these financially trying times. Knowledge process outsourcing is a highly specialized type of outsourcing where services are more decision and analysis-oriented. It requires a workforce with a more specialized skill [...]

BPO: Paving The Way To KPO

If business process outsourcing is processes involving templates and standard operating procedures, knowledge process outsourcing is that form of outsourcing that is judgment- and decisions-based. BPO is to claims processing as KPO is to valuation modeling. To put it bluntly, BPO’s main goal is to take over a client company’s non-core “mundane tasks” so that [...]

The Future of KPO in the Philippines

Knowledge Process Outsourcing (KPO) in the Philippines is rapidly becoming one of the outsourcing industry’s biggest players. The KPO industry in general has also grown in both size and total revenues in the past couple of years. Initially, the country’s locally owned and foreign-owned BPO companies offered only simple data entry services, call center services [...]

KPO

KPO, or Knowledge Process Outsourcing, is a kind of outsourcing that involves employing highly skilled and educated employees for specialized knowledge and information-related work. The employees can be from a company’s subsidiary or a different company offshore or in the same country. Offshore KPO is particularly useful for most companies as it saves operational costs, [...]

The Future of KPO in the Philippines

Knowledge Process Outsourcing (KPO) in the Philippines is rapidly becoming one of the outsourcing industry’s biggest players. The KPO industry in general has also grown in both size and total revenues in the past couple of years. Initially, the country’s locally owned and foreign-owned BPO companies offered only simple data entry services, call center services [...]

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