Knowledge Process Outsourcing Firms in India Assure Clients No Service Disruption Despite Terrorist Attack
Knowledge Process Outsourcing service providers in India are beefing up security following a series of terror attacks in the information-technology hub development centers in the city of Pune. Despite the incident most of Knowledge Process Outsourcing companies in India that are headquartered in the city – most of which are software developers – assured clients that delivery of services will not be disrupted.
Knowledge Process Outsourcing Industry in India provides great opportunities for growth but also presents abundant sources of risk. Even the most stable Knowledge Process Outsourcing service providers in India can be negatively impacted by unpredictable and unwelcome events such acts of terrorism, a pandemic outbreak of diseases, or a collapsing market economy halfway across the world.
In whatever form, a crisis can trigger serious problems, including declining earnings, liquidity and cash-flow shortfalls for the Knowledge Process Outsourcing industry in India. The damage can be aggravated further by the delayed or limited response to these events. Fortunately, Knowledge Process Outsourcing Industry in India is taking its cue from recent events.
The November 2008 Mumbai attacks exposed security vulnerabilities the country did not realize it had. By the end of the 60-hour rampage that targeted three of the city’s top hotels had been contained security experts and law enforcers in India realized the new reality they were now facing.
“A robust contingency plan will help organizations minimize loss and disruption and ensure business continuity,” H&A Country Manager (India) Ashish Sonal said in a press statement regarding the potential and serious threat of the Avian influenza virus (H5N1) to the vibrant Knowledge Process Outsourcing industry in India. “Organizations with functional crisis management plans would be in a better position to mitigate risks and ensure business continuity.”
The bomb explosion at Pune City show that the Knowledge Process Outsourcing companies in India have taken the lessons learned from those crises to heart.
Tata Consultancy Services Ltd., the largest Knowledge Process Outsourcing service company in India in the IT sector, issued precautionary advisory to its more than 1,000 employees following the blast. “TCS has a very strong business continuity plan…,” a company spokesperson told Dow Jones Newswires, indicating that the incident will not cause any disruptions to the company’s operations.
Other Knowledge Process Outsourcing service providers in India are also taking necessary steps in light of the attack. “Keeping the situation in mind, we have asked employees to be more cautious,” according to official statements by MphasiS Ltd., a medium-sized software exporter.
Meanwhile MindTree Ltd., one of the mid-sized Knowledge Process Outsourcing firms in India with around 900 employees at its software development center in Pune City, said it has already taken measures addressing security issues following the major terror attacks in Mumbai last year. “Post 26/11, the company has done a comprehensive review of the security at all the facilities across the country,” MindTree vice president and head of operations K.P.M. Das informed Dow Jones Newswires.
The attacks in Pune City was not a wake up call for the Knowledge Process Outsourcing Industry in India. They are already up and ready for the next worst case scenario.
