India’s KPO Industry Includes the Limitless Opportunities of Research and Analysis Space
The global industry of business process outsourcing (BPO) has proven to be so successful that today, even the higher levels of business processes are already being outsourced. The shift towards a more specialized type of outsourcing was a move caused by the combined benefit of quality services and lowered overhead costs. Outsourcing has proven to be an integral part of any large-scale organization looking to improve their processes while optimizing their expenditures. Knowledge process outsourcing (KPO) is an industry that caters to these organizations’ specific needs.
Today, India is seen as one of the world’s leading knowledge process outsourcing destinations for its abundant qualified workforce and its expertise in the BPO industry. Their being number one in BPO helped them shift steadily into knowledge process outsourcing, creating an industry in India that has a wide reach. The knowledge process outsourcing industry in India now has a wide array of specialized business services that include areas such as engineering, healthcare, software development, creative services and research and analysis.
Seen as the watering hole for research and analysis, the knowledge process outsourcing industry in India’s core competencies are its scientific and research talent, high-quality R&D services and continuously improving infrastructure. Moreover, the knowledge process outsourcing service providers in India are already expanding to include services such as advanced information search, analytical interpretation, technical skills and decision making. India’s knowledge process outsourcing firms are beefing up their research and analysis outsourcing services to enable their clients to better study their respective markets and assist in making informed corporate decisions. Such services include data management, data modeling, data mining, integration and data analysis, database content creation, management, development and optimization.
Because market research and analysis is an integral part of any expanding organization, knowledge process outsourcing service providers in India are also providing services related to product and brand management, investment analysis, competitor analysis, competitive intelligence and benchmarking, which enable organizations to make more calculated, more informed decisions.
Some knowledge process outsourcing companies in India are also offering legal services that concern intellectual property rights. Because of the high demand in research and development, a number of multi-national companies are setting up their R&D departments in the country. Moreover, India’s knowledge process outsourcing providers are also offering related services such as Patent Portfolio Analysis, Patent Mining and Administration, end-to-end Patent Application Drafting and Filing, Patentability Assessment, Patent Claims Mapping and Patent and Technology Landscaping.
The global healthcare industry can also benefit from India’s knowledge process outsourcing industry, which offers research and analysis services involving the upcoming bioinformatics and cheminformatics spaces that utilize several computer technologies in managing, mining and analyzing chemical structures and related property data and information.
India’s knowledge process outsourcing industry has expanded the way businesses work, enabling them to go beyond creative and geographical boundaries. It now serves a wide array of global industries including pharmaceuticals, engineering and technology among others. This year, the research and analysis arm of the knowledge process outsourcing space in India is expected to reach $18 billion, with India contributing as much as 70% of that growth opportunity.
