At KPO.com, we optimise your investment through our discerning procurement and selection of advanced technology and human resources.
Our business has been designed to seamlessly integrate into your global business processes and produce quality results, rapidly.
Firstly, we achieve operational efficiency and success locationally.
KPO.com’s office in the Philippines is strategically situated in the heart of the country’s financial, commercial and outsourcing center, Makati City. This gives us an edge in telecommunications, internet infrastructure and consistent access to the best talent in Metropolitan Manila. Our infrastructure is designed to deliver 24/7/365 international solutions.
Secondly, technology. 24/7 operations requires tremendous financial investment and so we’ve invested in superior computing hardware and software, telecommunications and connectivity technology, including:
• 3 ISPs for ultimate connectivity
• Redundant international private leased (IPL) lines between the Philippines and USA for clean uninterrupted internet
• Utilize multiply on-premise and hosted IPPBX for campaigns
• Utilize multiply on-premise and hosted dialers for campaigns
Hardware
• Dell hardware with Intel Core2Duo processors
• Dual monitor stations
• Jabra call center headsets
• Full suite of Microsoft office and email products
Software
• Windows XP, Windows Vista, Windows 7, Ubuntu
• Microsoft Office
• Adobe Photoshop
• Salesforce, NetSuite
• Asterisk Open Source Telephony Project
Network Infrastructure
• Cisco Systems routers
• Cisco Systems switches
• Dell PowerConnect switches
• Gigabit (Cat-5E) network
• Full UPS in the server room
• Diesel oil powered building generator
Thirdly, Human Resources. KPO.com’s senior management have over 10 years experience with outsourcing solutions for AOL, Citibank and Google. Experienced managers are appointed as project leaders centrally leading motivated, talented and dynamic team members whom are internally assigned or chosen by clients.
For security purposes, all employees undergo interviews, psychometric tests and background checks. Along with the employment contract, KPO.com’s employees also sign non-disclosure and confidentiality agreements to protect client information, intellectual property, processes and software.
Finally, KPO.com values the importance of information protection and have invested heavily on physical security, backup power systems, network and data security. Backup power generators overcome potential power outage whilst physical security guarantees only authorized personnel have access to our facilities and your information.
Local Area Network access is divided between projects and clients. Also, access to files and folders are securely protected with strict regulations against the use of external hard drives.
KPO.com understands global business – its rewards, challenges and the means and measures needed to grow and protect it. Our solid and strategic investments are your key to securing success.